Charity Drive

Job Openings

Thank you for being willing to help us reach those who are experiencing homelessness in our county. You can submit your resume to to apply for one of our opening positions listed below.

Current Openings

Case Manager

Full-time: 40 hours

Compensation: Salary $15 - $17/hour depending on qualifications


Job Overview


The Family Promise Case Manager is responsible for providing comprehensive case management for families experiencing homelessness in Monroe County. This organized, compassionate, and motivated person will quickly transition families from homelessness to permanent housing, following a rapid-rehousing, housing-first approach. The CM will also assist families in obtaining outcomes such as securing employment, increasing earning potential, securing/maintaining housing, and securing a trade/certificate. Case managers will assist homelessness families with setting goals and work with them to accomplish those goals. This is a rewarding but challenging job! You can be the change in many homeless children's lives!


Responsibilities for Case Manager

  • Lead the intake process for all potential families: conduct intake interviews including talking with referral source(s)/partners; conduct orientation for new families moving into the shelter program.  

  • Maintain the client’s comprehensive case record through detailed documentation

  • Communicate with the Executive Director to ensure hosting congregations have necessary family information (work schedule, food allergies, etc.).

  • Assist with job applications and interview preparation; budgeting/financial coaching; getting families connected to necessary resources (daycare, counseling, educational programs, etc.);

  • Find housing for families by liaising with landlords and getting families ready as needed: debt repair, ensuring families can get utilities turned on in their name, will have furniture, etc.

  • Work with other Case Managers to deliver resources, referrals and workshops as needed related to employment, financial literacy and budgeting, housing plans, and educational planning. 

  • Develop relationships with partner organizations and maintain database of resource for families.

  • Serve as an advocate for families with community service agencies.

  • Provide crisis support to families and volunteers as needed.

  • Conduct weekly individual meetings with network families (minimum) and monthly meetings with graduates. Conduct home visits and communicate in a way that is mutually convenient.

  • Assist with grant writing, volunteer coordination and miscellaneous office administrative tasks

  • Additional responsibilities as needed. Family Promise provides community-based rapid rehousing programs.


Qualifications for Case Manager

  • The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.

  • Must be detail oriented, execute projects in a fast-paced, often pressured environment; able to prioritize, self-manage, work independently and use good judgment at all times.

  • Comfortable working with various constituents: guests we serve, faith community volunteers, corporate and foundation partners, etc.

  • Must be proficient in computer programs and demonstrated record of tracking outcomes, recording case notes.

  • Must possess a positive attitude, modeling this for families we serve.

  • Must pass background check


Work Environment & Managing Success:

  • The Case Manager reports to the Director of Case Management.

  • Occasional lifting of materials up to 25 pounds is necessary.

  • Family Promise is comprised of a small staff and a large pool of volunteers.

  • This position’s success is measured by the outcomes of the families: rate to permanent housing (80%), retaining housing (80%), length of time in shelter (less than 45 days), and maintaining a caseload of about 20 families.   


Application Instructions

Interested applicants should email resume, cover letter and statement of availability to Please include the words “Case Manager” in your subject line.  

Non-Profit Management Internship

Flexible Hours/Schedule; Can be remote

Compensation: Unpaid


We are looking for an intern who would like to gain experience as a non-profit manager to oversee and organize our volunteer and donor activities. Our management intern will report directly to the Executive Director of Family Promise. They will be immersed in all daily operations and strategic decisions. We want to see enthusiastic candidates with fresh ideas, a desire to lead and the passion to educate the public about poverty and homelessness.



  • Manage donor relations

  • Oversee volunteer coordination and activities

  • Lead fundraising activities for organization

  • Grant Writing

  • Come up with suggestions to enhance the Family Promise operations



  • Some experience as event manager

  • Skilled in project management

  • Knowledge of marketing techniques for event management

  • Computer savvy; proficient in G-Suite, Salesforce and Canva preferred but not required

  • Outstanding communication

  • Excellent organizational skills

  • A knack for problem-solving

  • Customer-service orientation

  • A team player with leadership skills

Application Instructions

Interested applicants should email resume, cover letter and statement of availability to Please include the words “Internship” in your subject line.